Non-Regulated Support
Support that does not involve regulated activities
Not every kind of support is a regulated activity. This page sets out the support we provide on a non-regulated basis, so expectations are clear from the start.
What it covers
Everyday, practical and social support
Non-regulated support focuses on companionship, community life, skills and practical help. It does not include personal care or other regulated activities.
Companionship
- Conversation and company
- Shared interests and hobbies
- Regular, familiar visits
- Reducing loneliness
Community access
- Getting out locally
- Groups, activities and events
- Travel confidence
- Staying socially connected
Practical support
- Shopping
- Errands
- Household organisation
- Help with correspondence
Life skills
- Cooking and meal planning
- Budgeting
- Routines and planning
- Digital confidence
Wellbeing and activity
- Encouraging exercise
- Hobbies and creativity
- Structure to the week
- Motivation and encouragement
Family respite
- Planned sitting sessions
- Support during busy periods
- Predictable arrangements
- Regular communication
Being clear
What is not included
Not part of non-regulated support
- Personal care such as washing, dressing or continence support
- Clinical or nursing tasks
- Any activity that requires registration to deliver
Where a person's needs include regulated activities, this is handled through our regulated services route. Regulated services are provided subject to the relevant regulatory requirements and registration.
Regulated servicesHow we keep it clear
- Support type is stated in writing before support begins
- Support plans separate regulated and non-regulated elements
- Staff are briefed on the boundaries of their role
- Changes in need trigger a review, not an informal expansion of tasks
Not sure which type of support you need?
Tell us what is happening and we will explain plainly which parts are regulated and which are not.