Keeping people safe

• Staff are recruited safely and trained in safeguarding appropriate to their role.
• Concerns are reported promptly and taken seriously.
• We work openly with local authority safeguarding teams and other agencies.
• People we support are helped to understand what abuse is and how to speak up.
• We keep clear records and learn from every concern raised.

Physical, emotional or psychological, financial, sexual, discriminatory, organisational, neglect and acts of omission, domestic abuse, modern slavery and self-neglect.

If someone is in immediate danger, call 999. Otherwise, contact us straight away on [INSERT PHONE] or email admin@shieldscare.co.uk.

You can also contact the safeguarding team at the relevant local authority. [INSERT LOCAL AUTHORITY SAFEGUARDING CONTACT DETAILS]

Staff can raise concerns about practice without fear of reprisal. Concerns can be raised with a manager, the Registered Manager, or externally where appropriate. [INSERT WHISTLEBLOWING CONTACT]

We work in line with the Mental Capacity Act 2005. Where someone may lack capacity for a specific decision, we follow the required assessment and best-interests process, involving families and advocates as appropriate.