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ShieldsCareLimited

Feedback

Complaints & Feedback

We would rather hear about a problem early. Telling us something is wrong will never affect the support someone receives.

Last reviewed: [INSERT REVIEW DATE]

How to raise a concern

You can raise a concern in whatever way is easiest for you:

  • Speak to a member of the support team or a manager.
  • Call [INSERT PHONE].
  • Email admin@shieldscare.co.uk.
  • Write to us at [INSERT ADDRESS].
  • Use the contact form on this website.

A family member, advocate or professional can raise a concern on someone's behalf.

What happens next

  • We acknowledge your complaint. [INSERT ACKNOWLEDGEMENT TIMESCALE]
  • We investigate, speaking to everyone involved.
  • We respond with our findings and any actions taken. [INSERT RESPONSE TIMESCALE]
  • We record the outcome and use it to improve our services.

If you are still unhappy

You can ask for the outcome to be reviewed by a senior manager. You may also raise your concern with the funding local authority, or with the relevant regulator or ombudsman. [INSERT ESCALATION CONTACT DETAILS]

Positive feedback

Compliments matter too. If a member of staff has made a difference, please tell us — we share feedback with the team and use it in supervision and recognition.